Self-Pay Process

Collective Hope Counseling is a private pay practice. We value the privacy of our clients and have chosen not to participate in insurance panels. In doing this, we are not required to provide diagnostic codes that remain on a child’s permanent mental health record.

We accept major credit cards, including HSA cards as forms of payment. Please note that an active credit card must remain on file to schedule an appointment.

Out-of-Network Reimbursement

If your insurance plan includes out-of-network coverage, your therapist can provide documentation (using an ICD-10 code that indicates a diagnosis is being deferred) for reimbursement of session fees. Full payment is required at time of treatment, and then you will submit the documentation to your insurance company. Your insurance provider will reimburse you directly.

Please call your insurance company to confirm your out-of-network percentage of reimbursement before scheduling the free consultation.


Because we are a private-pay practice, we cannot treat children on any Medicaid plans. Please call your Medicaid provider and request a list of approved mental health providers who are in your network.